Virtual Learning FAQ's

  • We'll continue to add Frequently Asked Questions to this page as we receive them.  If you don't see the answer you're looking for, please click here to submit to our team.

    To reach a teacher, please call 469-762-4155 and enter their extension. 

    To search the staff directory to find an email, click here.

    Resource Hotline 469-762-4500 (weekdays 8 a.m.-4 p.m.)

    Counselor Hotline 469-762-4501 (weekdays 8 a.m.-4 p.m.)

    Student Tech Help Line 469-762-4502 (weekdays 8 a.m.-4 p.m.)


Student Meals

  • Where can I get meals for my children?

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    You can pick up Grab and Go Meals for any child 18 and under at Rhea Intermediate, Smith Intermediate or Lewis Elementary, weekdays 7-11 a.m. There is no cost for the meals. Please drive to the school and remain in your vehicle. Go to the front of the school at Lewis and through the bus loop at Rhea and Smith. Someone will come to your car and help you get the meals. Click here for more information on Grab & Go meals.

    Also, our community churches and partners are working together to provide additional food resource boxes on Fridays at our Grab & Go locations.  More information coming soon on resources boxes.

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Virtual Learning/Coursework

Technology FAQ's

  • How do I change my Canvas alert notifications?

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    Information on how to change your Canvas alert notifications at the following link:

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  • How do students login to their Chromebook?

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    Students grades 4-12 should know how to login to their Chromebook. For 3rd grade students, please contact your student’s teacher or the Student IT Support Line.

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  • How can I safely clean my Chromebook?

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    Click on the link below to watch a short video on YouTube on how you can clean your Chromebook.

    How to clean a chromebook YouTube video

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  • What is my assigned Technology Hub?

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    Smith Intermediate - For all campuses North of US-80

    Rhea Intermediate - For all campuses South of US-80

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  • How do I get internet access if I don't have WiFi or internet access from home?

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    Free Wi-Fi is available from several providers during this time. Please check with a local provider.

    • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
    • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
    • Charter Free Internet offer for 2 months
    • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
    • Verizon COVID-19 response: no special offers, but following the FCC agreement.
    • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
    • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
    • Peoples Internet: Free Setup/30 Days Free Internet Service - visit or call 1-800-333-9779.
    • Kajeet: Kajeet offers Smartspot as a product offering and they have the ability to connect to 6 different 4G LTE networks. The nice part about this product is that it is a filtered hotspot. Here is a link to their website to get more information and pricing:
      Kajeet Smartspot Plans 
      Kajeet Distance Learning Bundle

    • Sprint - Sprint offers a program called Sprint for ConnectED. This program might be something worth exploring. I am not sure how long it would take to execute and obtain the devices.  

      Sprint for ConnectED


    • Comcast - Low-income families in the Comcast service area can sign up for 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Also, Comcast is increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. To sign up, applicants can simply visit There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish. For additional information, visit Comcast Increases Access to and Speeds of Internet Essentials to Support Americans Through Coronavirus Pandemic.

    • Sparklight

      Sparklight has made unlimited data available on all internet services for the next 30 days.

      Late fees are waived for customers for the next 60 days.

      Customers who call to make arrangements can obtain payment deferrals. Sparklight plans to reassess after 30 days based on the continued impact and evolving nature of the virus.

      Sparklight’s Wi-Fi hotspots are open to the public across Sparklight’s footprint.

      Customers can call 877-692-2253 for more information and to set up arrangements.

    • Spectrum

      Beginning March 16, Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.

      To enroll call 1-844-488-8395. Installation fees will be waived for new student households. For more information, see Charter to Offer Free Access to Spectrum Broadband and Wi-Fi For 60 Days For New K-12 and College Student Households and More.

    • Suddenlink

      For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice USA is offering its Altice Advantage 30 Mbps broadband solution for free for 60 days to new customer households within our footprint. Eligible households interested in this solution can call 888-633-0030 to enroll in the Suddenlink region, which includes Texas.

    • Charter Communications

      To ease the strain in this challenging time, beginning Monday, March 16, Charter commits to the following for 60 days: 

      • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
      • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely. Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
      • Charter will open its Wi-Fi hotspots across our footprint for public use.
      • Spectrum does not have data caps or hidden fees.

    Also, families may drive through the bus lane to the back of Smith Intermediate or Rhea Intermediate School, where Wi-Fi will be accessible under the awing at the back of the school. The student will not need to exit the car. Once there, the student can access the WiFi and upload the work to their Chromebook to work offline at home.

    We've also reached out to our churches and community businesses to see if they have Wi-Fi access in their parking lots.  McDonald's has access in their Parking lot, and City Bank has it accessible in the parking lot and drive throughs.

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  • How do we recover a chromebook left in the campus Techspot before Spring Break?

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    Your device should be available for pickup at your assigned Technology Hub.

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  • My child left their Chromebook at school. How can he/she get it from the school?

    Posted by:

    Please call your campus between 8 a.m.-4 p.m. March 18-20, and let them know your student's name and where their Chromebook is on campus.  A campus staff member will do their best to locate, return your call and set a time for you to drive through the front of the campus and pick-up.

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  • I have a third grade student who doesn't have a Chromebook. How can I get them one?

    Posted by:

    If your 3rd grade student doesn't have access to a siblings device or another device at home, you can pick up a Chromebook for your 3rd grade student at the Technology Hubs located at either Smith Intermediate School or Rhea Intermediate School during Grab & Go meals, 7-11 a.m. each weekday. Please drive to the school, enter in the bus lane and go to the back of the school. Do not exit your car. Someone will come to your car and help you get a Chromebook.

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  • What do I do if my 3rd grader’s Chromebook will not hold a charge?

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    The Chromebooks being distributed to 3rd Graders are the retired devices from 4-12 graders that were replaced earlier this school year. We have made a best effort to only hand out devices in good or fair condition, but some may have battery life issues. For now, we are asking that you plan on keeping the device plugged in while in use. Do not bring it back to the Technology Hubs for repair. We will reassess this procedure at a later time if inventory allows.

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  • Can students print from their Chromebooks?

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    Yes, printing is enabled for all students, but not all printers support Chromebooks. Please follow Google’s support instructions for how to setup your printer.

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  • What devices will work for virtual learning?

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    Any device with a fully functional web-browser will work for FISD virtual learning. This includes, but is not limited to: Windows, MacOS, ChromeOS, Android, iPadOS, and iOS devices.

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  • How do I report a damaged/lost/stolen Chromebook?

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    Please complete this form and bring a printed copy to your assigned Technology Hub location. You will be given further instructions upon arrival.

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  • Will iPads, iPhones, tablets, smartphones or gaming consoles work for virtual learning?

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    Students can participate in virtual learning information as long as they have internet access. If you don't have internet access at home,  If you do not have a device at home (tablet, phone, computer, gaming console), please call our Technology Hotline at 469-762-4502.

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  • Contact IT for Support

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    For any other IT questions, please contact the Student IT Support Line - 469-762-4502

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General Questions

  • I am not receiving phone calls or emails from Forney ISD. How can I get them sent to me?

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    When you enrolled your student, your information was uploaded to the District's email and phone notification system. Please email the FISD Communications department with your name, your student's name, what school they attend and the email and phone number you want listed in the system. If your number is not listed, we will update the information.

    Please check your SPAM or junk folders to confirm the emails are not being sent there, too.  We will also post all emails from the district during virtual learning on our website at and push out through our mobile app.

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