Information Technology (IT)
Purpose
The effective use of information technology (IT) significantly benefits both the students and staff of Forney ISD in a variety of ways. Through IT, our students are provided enhanced modes of learning, while developing the skills that will be necessary to compete in their future society. Likewise, today's use of IT by district staff results in an overall increase in productivity, accuracy and creativity.
To ensure these benefits are realized, Forney ISD maintains an IT strategy that is fully integrated with district curriculum and professional needs.
Mission Statement
To enhance the education and engagement of learners through the effective and safe integration of Information Technology (IT) solutions.
Department Responsibilities
For more information on our department responsibilties and our support model, please review this document from our IT KnowledgeBase: IT Procedure: Forney ISD IT Support Services.
This document outlines the core components of IT support, including an overview of the services provided, our service level expectations, and details about TechSpots—our dedicated campus support hubs.
Looking For Help?
KnowledgeBase
- Our IT KnowledgeBase is available here and in our Help Desk. We have documents in our KnowledgeBase providing basic support and training on many topics.
- For MyFISD password resets, please reference this support document.
Help Desk
- If you are a student or staff member needing direct assistance from an IT Staff member, please submit a ticket through the Help Desk.
- If you are a parent or guardian with an IT related question, please contact your student's campus office first. Many questions can only be answered directly by campus staff, as opposed to the District IT Department.
- If you have an emergency, please contact us through our IT Support phone line. Please be aware that this line is only operational during the hours designated in our IT Procedure: Forney ISD IT Support Services.