Information Technology (IT)
Looking For Help?
All staff and student requests for IT support should be submitted through our district Help Desk. Please review this document from our knowledgebase for assistance with submitting a ticket: IT Support: Service Expectations & Guidelines.
For password resets, please reference this support document.
If you are a parent or guardian with an IT related question, please contact your student's campus first. Many questions can only be answered directly by campus staff, as opposed to the District IT Department.
About the IT Department
Purpose
The effective use of information technology (IT) significantly benefits both the students and staff of Forney ISD in a variety of ways. Through IT, our students are provided enhanced modes of learning, while developing the skills that will be necessary to compete in their future society. Likewise, today's use of IT by district staff results in an overall increase in productivity, accuracy and creativity.
To ensure these benefits are realized, Forney ISD maintains an IT strategy that is fully integrated with district curriculum and professional needs.
Mission Statement
To enhance the education and engagement of learners through the effective and safe integration of Information Technology (IT) solutions.
Department Responsibilities
The most common duties of the IT Department are providing generalized IT support for devices and software for FISD Staff and Students. In addition, the IT Department is responsible for the planning, implementation, and maintenance of all IT physical plant and strategic software systems. Key responsibilties are listed below:
- Account Management & SSO (MyFISD)
- IT Hardware
- IT Knowledgebase
- Facility Access Control
- Network Administration
- PA Systems
- Security Cameras
- Server Administration
- Software and Application Management
- TechSpot Operations
- Telephone Services