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IT Support Blog

What is the IT Support Blog?

The Forney ISD IT Department maintains this blog to communicate changes -both planned and unplanned- to our environment. This blog will be the first place we communicate any known outages or interruptions of service, as well as where we share newly released updates and planned changes for the future. Forney ISD Staff can join this chat space to be automatically notified of new posts to the blog.

If you are looking for how to request IT support, please submit a ticket through our district Help Desk.

If you are a parent or guardian with a non-IT question, please contact your student's campus.

Blog Posts

Login with Google and Third Party Apps
  • News
  • Updates

Starting October 2023, users will no longer be able to use their Google Account to sign in to third-party apps that haven't been approved through the software approval process. 

Please view this list for any application you are currently using to “Login with Google”.  If the application you are currently using is not listed and you would like to continue using the third party app to “login with Google”, please follow these directions.

  • Google
  • Updates

We’re writing to let you know that Google will be upgrading the format of spaces organized by conversation topics in Google Chat to in-line threaded spaces starting on September 30, 2023.

What do you need to know?

Starting September 30, 2023, Google will be upgrading the format of all spaces organized by conversation topic to in-line threaded spaces in batches over the course of several months. Once the upgrade starts for a space, we anticipate it will typically take a few minutes to complete. In some cases, it can take up to 12 hours to complete, during which the space will be unavailable to users. For most users, Google will be upgrading their spaces during non-peak hours on weekends to try and ensure minimal disruption.

Spaces organized by conversation topic have messages and replies grouped together in the main chat window. In-line threaded spaces, on the other hand, allow direct replies to any message, and allow creating a separate in-line thread, which is a sub-conversation that appears in a separate pane in the chat window to a sub-conversation where smaller groups of people can continue a conversation on a specific topic. 

IIQ Logo
  • Outage

The Forney ISD Help Desk is currently unavailable for all users.

Most requests to the website are returning a Cloudfare error. This outage is not isolated to Forney ISD, and is affecting the entire Incident IQ platform. Their support and engineering teams are aware of the issue and are investigating. We will update this post once a resolution or timeline is provided to us by IIQ.

Update: 1:00PM Sept 12, 2023

Incident IQ is reporting all issues resolved.

  • Help Desk
  • IIQ
Vivi Logo
  • Updates

Effective September 13th, room codes will be a requirement for all Vivi locations in Forney ISD.

Room codes add an extra layer of security and fault tolerance to the Vivi experience by requiring anyone who joins a room to input the current room code visible on the Vivi display. Enabling room codes prevents accidental connections and presenter takeovers of the incorrect room before they happen. Room codes will be enabled for all Vivi's during our weekly maintenance window on the the evening of the 13th.

  • Vivi
Vivi Logo
  • News

Vivi is starting up a newsletter for teachers, focused on methods and tips on how to more effectively operate a classroom with a Vivi.

For the month of August, Vivi is focused on how to multi-task in the classroom while presenting. We've reshared their document in our Knowledge Base, available here.

  • Vivi