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IT Support Blog

Blog Posts

  • Outage

Forney ISD IT is aware that OLE, our current LMS services are down. Users are unable to get to the site  We are currently working with the OLE Vendor for a resolution and will provide any updates as soon as possible. 

Update: 11:40AM Feb 22th, 2024

OLE access has now been restored for all users.

MyFISD Planned Maintenance
  • Outage

Please be advised of RapidIdentity Cloud Planned Maintenance beginning Saturday February 24, 2024 from 8:00 PM through to Sunday February 25, 2024 at 5:00 AM US Central Time.

The MyFISD portal will be unavailable during this time. (Including bookmarks, password resets, etc.)

Thank you for understanding.

  • MyFISD
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  • Maintenance

Forney ISD IT will be performing required annual maintenance on PaperCut during our February 14th maintenance window.

Due to the nature of this maintenance, we expect PaperCut to be unavailable and all printing to be down for multiple hours. To ensure that there is enough time to complete the maintenance, or rollback all changes in the event of an error, we will be extending our maintenance window from it's normal start time at 6PM to 4PM.

Please prepare for all PaperCut services to be unavailable for the evening of the 14th, beginning at 4PM. All services should be restored by the start of school on February15th.

FileWave Logo
  • Outage

The Forney ISD FileWave service is currently unavailable for all users. The software kiosk is unavailable for all devices and new devices cannot be enrolled at this time.

We are working with FileWave's support and development teams to investigate the issue. We will update this post once a resolution or timeline is available.

Update: 2:00PM Feb 7th, 2024

FileWave services have been restored and appear to be stable. We will continue monitoring for further issues.

Update: 3:50PM Feb 7th, 2024

FileWave services have been stable for over 2 hours. We are considering this issue resolved. If any users have issues accessing the software kiosk or receiving updates from FileWave, please submit a Help Desk ticket for your device. Thank you.

Skyward Planned Maintenance
  • Maintenance
  • Outage
  • Updates

Skyward will be conducting maintenance on all servers in February for the latest release.

All Skyward systems (including Student/Family access) will be down beginning Friday, February 16th at 6:00 p.m. and continuing until 6:00 p.m. Saturday, February 17th.

  • Skyward

What is the IT Support Blog?

The Forney ISD IT Department maintains this blog to communicate changes -both planned and unplanned- to our environment. This blog will be the first place we communicate any known outages or interruptions of service, as well as where we share newly released updates and planned changes for the future. Forney ISD Staff can join this chat space to be automatically notified of new posts to the blog.

If you are looking for how to request IT support, please submit a ticket through our district Help Desk.

If you are a parent or guardian with a non-IT question, please contact your student's campus.