Information Technology


  • The effective use of technology significantly benefits both the students and staff of Forney ISD in a variety of ways. Through technology, our students are provided enhanced modes of learning, while developing the skills that will be necessary to compete in their future society. Likewise, today's use of technology by district staff results in an overall increase in productivity, accuracy and creativity.

    To ensure these benefits are realized, Forney ISD maintains a technology strategy that is fully integrated with district curriculum and professional needs.

Looking for help?


  • All Staff and Student IT support requests should be submitted through our district Help Desk. Instructions can be found here. For all other questions, please contact your student's campus or our district Technology Office.

IT Status & Updates

  • ChromeOS Devices Will Require FISD WiFi When On-Campus

    Posted by Howard Carlin on 1/24/2023 4:30:00 PM

    Beginning February 1st, Forney ISD chromeOS devices will give strong preferential behaviour to the Forney ISD WiFi network. This means that if a Forney ISD device is in range of the FISD WiFi, it will not allow users to switch to a different network, including a personal hotspot. Once the device leaves campus, or in the event the FISD network is down, the device will be allowed to connect to other networks.

    The reason for this change is that it effectively stops the use of personal hotspots in our schools and ensures that students and staff are always operating inside the safety constraints of our network web-filtering.
     
    If you have any comments, questions, or concerns about this change, please submit a Help Desk request.
    Comments (-1)
  • Service Outage: Canvas

    Posted by Kathy Kimbrough on 1/23/2023 10:50:00 AM

    Forney ISD IT is currently investigating reports of Canvas being unavailable. We are working with their tech support to resolve the issue ASAP.

    More updates to follow.

     

    Update 1/23/2023

    Site is backup and available for login. 

    Comments (-1)
  • New Forney ISD BYOD WiFi

    Posted by Howard Carlin on 1/13/2023 8:15:00 AM

    Forney ISD has long allowed staff and faculty to connect personal (BYOD) devices to our FISD network. To improve our infrastructure systems, Forney ISD IT is modifying this process and has new instructions (linked below) for staff to connect their personal device to our district WiFi.

    WiFi: How to Connect a Personal Device

    All staff who utilize our complimentary WiFi need to follow these instructions to move from the "FISD" network to the "FISD BYOD" network before Wednesday, January 18th. After this date, all non-FISD devices will no longer connect to the "FISD" WiFi network.

    Update (Jan 19th, 8:30AM)

    As previously communicated, changes to the "FISD" network were completed last night and all personal (BYOD) devices must now use the "FISD BYOD" network.

    Comments (-1)
  • Frontline Employee Service Center Disruption

    Posted by Kathy Kimbrough on 12/15/2022 7:00:00 AM

    Frontline is aware of the text messages, with the four digit security code, failing for employees with Verizon or T mobile service. Frontline is working to resolve the issue. We are asking employees to choose the Voice Option to receive the four digit code until the issue is resolved. The voice option does work.

    We will send updates once we know more.

    Comments (-1)
  • Scheduled Maintenance: WiFi

    Posted by Joshua Herron on 12/9/2022 10:00:00 AM

    The infrastructure services team will be performing maintenance on the Forney ISD WiFi network on Wednesday, December 21st, beginning at 4pm.

    During this maintenance, district WiFi will be unavailable for all users. We expect the maintenance window to last approximately 5 hours.

    Comments (-1)
  • Service Interruption: Multiple Services

    Posted by Howard Carlin on 12/9/2022 8:45:00 AM

    Forney ISD IT is currently investigating reports of multiple services being unavailable. We believe this to be linked to an internal infrastructure hardware failure. A full list of affected services are not yet available.

    More information to follow.

    Update (Dec 9th, 1:20PM)

    At this time, we are showing all services are fully restored and functional. If you continue to experience any issues or errors, please submit a Help Desk request. IT staff members will be investigating lingering issues on a case-by-case basis.

    Update (Dec 10th, 11:10AM)

    Forney ISD IT is currently investigating reports of multiple services being unavailable. We believe this to be linked to an internal infrastructure hardware failure. 

    Update (Dec 10th, 2:55PM)

    At this time, we are showing all services are fully restored and functional. If you continue to experience any issues or errors, please submit a Help Desk request. IT staff members will be investigating lingering issues on a case-by-case basis.

     

     

    Comments (-1)
  • Scheduled Maintenance: Internet

    Posted by Joshua Herron on 12/5/2022 10:00:00 AM

    Forney ISD's ISP (Internet Service Provider) has a planned maintenance window for the morning of December 12th, from 4AM to 6AM. Our ISP estimates that during this window there will be 2 hours of downtime for all internet service.

    Comments (-1)
  • MyFISD: Password Security and AUP for Staff

    Posted by Howard Carlin on 11/16/2022 12:00:00 PM

    It has come to our attention that some staff members are sharing their MyFISD account password with students so they can put their personal devices on District WiFi. It is a violation of the FISD Acceptable Use Policy to share your password with anyone - even your own child. By providing another person with your password, you are giving them access to your Email, Skyward, and Edugence. This is a direct violation of FERPA and can result in disciplinary action, including termination. Please make sure you are keeping your password safe and secure at all times.

    Comments (-1)
  • Scheduled Maintenance: Server Migrations and Application Downtime

    Posted by Howard Carlin on 11/15/2022 11:30:00 AM

    Good Morning Forney ISD,

    As part of our ongoing Server Infrastructure Refresh Project, IT has scheduled a series of maintenance windows over the coming month. These maintenance windows allow for services to be gracefully shutdown and migrated from the old server hardware to our new environment.

    To keep communication simple, we've listed all known maintenance windows below:

    • PaperCut
      • Nov 15, 6PM
    • Help Desk
      • Nov 16, 6PM
    • Destiny
      • Nov 16, 6PM
    • ADManager +
      • Nov 16, 6PM
    • Laserfiche
      • Nov 17, 6AM (All Day, Nov 17th and 18th)
    • Edugence Document Scanning
      • Nov 17, 10AM
    • FileWave
      • Nov 17, 10AM (All Day)
    • EMS
      • Nov 29, 10AM
    • ACM
      • Nov 29, 10AM (4 Hours)
    • Smart Tag
      • Nov 30, 12PM
    • Transfinder
      • Nov 30, 6PM
    • WiFi (Cisco ISE)
      • Nov 30, 6PM
    • Frontline NowDocs
      • Dec 05, 1PM

    If conflicts arise and maintenance needs to be rescheduled, this post will be updated. At a minimum, please expect 2 hours of service downtime for each window, unless otherwise noted.

    Comments (-1)
  • Bitlocker: Increasing Security For Windows Devices

    Posted by Howard Carlin on 11/14/2022 8:00:00 AM

    Beginning today, Forney ISD IT will be enabling Bitlocker features on all Windows devices. Bitlocker is a security feature in Windows that encrypts data saved on the PC, preventing it from being inappropriately accessed in the event of theft, loss, or disposal.

    There is no action required on your part for Bitlocker to be enabled. Once the process starts on your device, you may receive a prompt to reboot your PC, but you can decline and Bitlocker will complete its work after your next restart.

    If you have any issues or questions regarding Bitlocker, please submit a Help Desk request.

    Comments (-1)