Earlier this Spring, Forney ISD IT began copying all of our district bookmarks to the MyFISD portal, and set it as the home page for all district users.With the start of summer, we are finishing the bookmark migration to MyFISD.

Effective immediately, all Forney ISD bookmarks will be accessed by logging into MYFISD. The managed bookmarks folder on the Google Chrome toolbar will be removed."

This summer, Forney ISD is adopting a new Help Desk platform powered by Incident IQ. The new Help Desk will conveniently unify IT, Facilities Maintenance, and Transportation under one web portal.

The migration to a new Help Desk is a large undertaking, and will be staged through the summer. The initial migration will just be for IT services, and will be completed by June 1st. Facilities Maintenance and Transportation are expected to join us on the new platform by the end of June, with more details to come.

We will begin the initial migration process on May 31st. During this migration, users may have trouble accessing the existing Help Desk. We ask for your patience on this day, and expect the migration to be completed by the morning of June 1st.

Updated (May 31, 2023 1:33PM)

At this time, the IT migration to our new Help Desk platform is complete. We will continue to fine tune the new experience over the coming weeks and will complete the migration of our Facilities Maintenance and Transportation Departments from SchoolDude by the end of the month.

Please review this document for instructions on how to access the new Help Desk.

Updated (May 31, 2023 2:00PM)

To add clarity to our previous update, while we have migrated to the new platform for day-to-day operations, not all existing tickets have been migrated. Over the coming days, we will move any currently open requests from the old Help Desk platform into our new system.

We apologize for any duplicate or erroneous notifications you receive from the old platform in the coming days.

Forney ISD IT is currently investigating an interruption to WiFi services. At this time, only student devices appear to be affected.

We are actively investigating the issue and hope to have a resolution soon. Updates will be posted here as they are available.

Update (May 5, 3:00PM):

The issue was identified and corrected. If you continue to experience issues, please submit a Help Desk request.

Update: As of 11:47 AM, Securly is reporting all services are back to operating as normal.  If you are still seeing issues, first please try to restart your Chrome browser. If you continue to have issues, please submit a help desk ticket.

Forney ISD IT is currently investigating reports of Securly WebFilter inaccurately blocking sites. We are currently investigating an issue where extension users are being blocked from going to clean sites. The sites are shown as Network Misuse and the Reason listed is Securly Domain Blocking Detected. Securly engineers are currently looking into the issue.  More updates to follow.

Welcome to May 2023!

With the end of the school year in sight, we want to share a reminder of our IT Hardware guidelines going into summer break. Please take a few minutes to review this document and refresh your memory on expectations before the last day of school.

Effective May 10th, 2023, Forney ISD is restricting the “Login with Google” feature to only approved applications. This change comes from a Google recommendation to all educational institutions, in order to increase the security and privacy of our staff and student data.

If you have an application you would like to add to our list of supported softwares, please submit a Help Desk request.

Earlier this year, we shared that changes were coming to PaperCut this summer. As we near June 1st, we want to re-iterate on the changes that Forney ISD Staff can expect to see in their print experience.

Beginning June 1st, Forney ISD will begin using PaperCut Accounting to track device and resource utilization in our print environment by campus and/or department.

This change will impact our PaperCut environment in the following ways:

• Device features will no longer be restricted to certain user groups. All users will be able to use all enabled features on each device. Current restrictions will be removed.
• Before completing any action that would incur a cost, users will be required to choose an accounting code for allocating that cost. Campuses and Departments will be able to track their print spending, no matter the location or device.
• Individual user balances will stay in place and can continue to be managed by campus PaperCut administrators.
• All A3 and A4 print devices not compatible with PaperCut Secure Print or Embedded Account Selection will be retired.
• Any A2 or A1 print devices (poster printers) will remain, but may require a Help Desk request to be enabled after June 1st.

Ahead of these changes, we have updated our PaperCut knowledge base documents. They are available for reference at the link below:

PaperCut KB Articles

Updated (May 31, 2023 1:40PM)

This change is now live. While originally planned to take effect during tonight's maintenance window, this change was made this afternoon to allow IT time to collect feedback and take corrective actions this evening.

If you come across any issues, please submit a Help Desk request.

UPDATE: 4/6 - 1:20 PM Clever login issues have been resolved.  Please submit a help desk ticket if you continue to have issues connecting with Clever.

Forney ISD IT is currently investigating reports of Clever being unavailable. We are working with their tech support to resolve the issue ASAP.

More updates to follow.

ISSUE HAS BEEN RESOLVED - Please resume password resets as needed.

Beginning this morning, the password change feature of MyFISD has stopped functioning correctly. We are working with the vendor to identify the issue and have it repaired.

We will communicate any updates as they are made available. In the meantime, please do not attempt to change your password in MyFISD.