IT Status & Updates Blog

  • MyFISD Bookmarks

    Posted by Kathy Kimbrough on 5/31/2023 10:00:00 AM

    Earlier this Spring, Forney ISD IT began copying all of our district bookmarks to the MyFISD portal, and set it as the home page for all district users.With the start of summer, we are finishing the bookmark migration to MyFISD.

    Effective immediately, all Forney ISD bookmarks will be accessed by logging into MYFISD. The managed bookmarks folder on the Google Chrome toolbar will be removed."

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  • New Help Desk Platform

    Posted by Howard Carlin on 5/24/2023 12:00:00 PM

    This summer, Forney ISD is adopting a new Help Desk platform powered by Incident IQ. The new Help Desk will conveniently unify IT, Facilities Maintenance, and Transportation under one web portal.

    The migration to a new Help Desk is a large undertaking, and will be staged through the summer. The initial migration will just be for IT services, and will be completed by June 1st. Facilities Maintenance and Transportation are expected to join us on the new platform by the end of June, with more details to come.

    We will begin the initial migration process on May 31st. During this migration, users may have trouble accessing the existing Help Desk. We ask for your patience on this day, and expect the migration to be completed by the morning of June 1st.

    Updated (May 31, 2023 1:33PM)

    At this time, the IT migration to our new Help Desk platform is complete. We will continue to fine tune the new experience over the coming weeks and will complete the migration of our Facilities Maintenance and Transportation Departments from SchoolDude by the end of the month.

    Please review this document for instructions on how to access the new Help Desk.

    Updated (May 31, 2023 2:00PM)

    To add clarity to our previous update, while we have migrated to the new platform for day-to-day operations, not all existing tickets have been migrated. Over the coming days, we will move any currently open requests from the old Help Desk platform into our new system.

    We apologize for any duplicate or erroneous notifications you receive from the old platform in the coming days.

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  • Service Outage: FISD WiFi

    Posted by Howard Carlin on 5/5/2023 2:40:00 PM

    Forney ISD IT is currently investigating an interruption to WiFi services. At this time, only student devices appear to be affected.

    We are actively investigating the issue and hope to have a resolution soon. Updates will be posted here as they are available.

    Update (May 5, 3:00PM):

    The issue was identified and corrected. If you continue to experience issues, please submit a Help Desk request.

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  • Google Reminders Will Migrate to Tasks

    Posted by Kathy Kimbrough on 5/5/2023 8:00:00 AM
    Google Assistant and Calendar Reminders will be automatically migrated to Google Tasks starting May 22, 2023.  Where will I find my reminders that are converted to tasks? To view your tasks, go to the Tasks calendar instead of the Reminders calendar. You can also go to Google Tasks, or ask Assistant, for your tasks. If your task is:
    • Completed: It will be crossed out on your calendar grid.
    • Uncompleted: It will appear on your calendar. If overdue, it appears as a “Pending task” for up to 30 days, unless completed. Tasks uncompleted for more than 30 days can be displayed in the Tasks app.
    Tip: Recurring tasks appear on your calendar grid on a rolling basis. As time passes, your remaining recurring tasks appear automatically.
     
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  • Service Outage: Securly Web Filter

    Posted by Kathy Kimbrough on 5/1/2023 9:45:00 AM

    Update: As of 11:47 AM, Securly is reporting all services are back to operating as normal.  If you are still seeing issues, first please try to restart your Chrome browser. If you continue to have issues, please submit a help desk ticket.

     

    Forney ISD IT is currently investigating reports of Securly WebFilter inaccurately blocking sites. We are currently investigating an issue where extension users are being blocked from going to clean sites. The sites are shown as Network Misuse and the Reason listed is Securly Domain Blocking Detected. Securly engineers are currently looking into the issue.  More updates to follow.

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  • IT Hardware: End of School Year Guidelines

    Posted by Howard Carlin on 5/1/2023 8:00:00 AM

    Welcome to May 2023!

    With the end of the school year in sight, we want to share a reminder of our IT Hardware guidelines going into summer break. Please take a few minutes to review this document and refresh your memory on expectations before the last day of school.

    Comments (-1)

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