Service Interruption: Help Desk & More

Posted by Howard Carlin on 2/8/2023 9:55:00 AM

The Forney ISD Help Desk is currently experiencing unexpected stability issues, causing long login times and slow performance for all users.

Forney ISD IT is currently investigating. We will update this post as more information becomes available.

Updated (Feb 8, 2023 10:45AM)

Forney ISD IT has identified an underlying issue that is causing non-persistent performance spikes and lag in applications across our environment. This lag effect is not great enough to cause applications to crash, but they may appear to hitch or lock-up for users.

We ask that users continue to submit Help Desk requests for any unexpected application behaviour, and would like to remind everyone that if the Help Desk is unavailable, our IT Support Phone Line is open during office hours.

Help Desk: How to Submit a Request

We apologize for the inconvenience. We are investigating our options and will update this post with expected timelines for resolution, once available.

Updated (Feb 8, 2023 3:00PM)  

At this time, our infrastructure team has addressed the underlying issue and are now turning their attention to specific applications. At 3:15PM today, the following 3 applications will be taken down for maintenance to address their performance issues:

  • Help Desk
  • Transfinder
  • Laserfiche

Downtime is not expected to last more than an hour.

Updated (Feb 9, 2023 8:50AM)

Thank you to everyone affected for your patience as we worked through these issues. At this time, we are announcing all issues as fully resolved. All applications should be back to their normal performance. If you continue to experience unexpected issues in any Forney ISD application, please submit a Help Desk request so we can investigate.

Help Desk: How to Submit a Request